Question 1

How do I request a quote?

Accepted Answer

Send your drawing (STEP, STP, or PDF with dimensions) via our contact form or email. We respond within 24 hours with a detailed quotation including material cost, machining time, and shipping.

Question 2

What file formats do you accept?

Accepted Answer

We accept STEP (.stp/.step), IGES (.igs), STL, DWG/DXF, and PDF with dimensions. STEP format is preferred for CNC machining — it preserves solid geometry and tolerances.

Question 3

Do you offer free DFM (Design for Manufacturing) review?

Accepted Answer

Yes — every quote includes a free DFM review. We identify cost-saving opportunities, tolerance optimization, and material alternatives before production begins.

Question 4

What payment methods do you accept?

Accepted Answer

We accept wire transfer (T/T) and PayPal. For new clients: 50% deposit to start, 50% before shipment. For established clients: net-30 terms available.

Question 5

How do you ship internationally?

Accepted Answer

We ship via DHL, FedEx, and UPS. Typical transit times: 3-5 days to the US and Europe, 1-2 days within Asia. We handle all export documentation and customs clearance.

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